Refund policy
30-day returns
If something isn't right, contact us at support@ryoxzel.com within 30 days of delivery and we'll send you a return authorisation along with the return address.
Please don't send anything back before you have an authorisation. Returns that arrive without one can't be accepted or refunded.
Return eligibility
To be eligible, the item must be unused and in the condition you received it, with tags and in its original packaging. You'll also need the receipt or proof of purchase.
Return address
Send authorised returns to:
USpeed JFK
1200 Fuller Rd, Building C2-Dock 1
Linden, Union, New Jersey 07036
United States
Include your order number inside the parcel.
Who pays return shipping
- If the item arrived damaged, is defective, or isn't what you ordered — we cover the return shipping and send you a prepaid label.
- If you've changed your mind — you cover the return postage. We still authorise the return and refund the item once it arrives in resaleable condition.
- If the item was damaged after delivery in a way that prevents resale — we can't accept the return or issue a refund.
Damages and issues
Inspect your order when it arrives and contact us immediately at support@ryoxzel.com if the item is defective, damaged, or if you received the wrong item. Include your order number and a photo so we can evaluate it and put it right.
Exceptions / non-returnable items
We can't accept returns on customised or made-to-order items, used or assembled items, sale items, or gift cards.
Exchanges
The fastest way to get what you want is to return the item and place a new order. Once your return is accepted, the replacement ships straight away instead of waiting for your parcel to reach us.
Refunds
We email you as soon as your return arrives and has been inspected, and tell you whether the refund is approved. Approved refunds are issued to your original payment method within 30 days of your return arriving at our warehouse. Your bank or card provider may take a few more days to post it.
If more than 30 days have passed since we approved your refund and you still don't see it, contact us at support@ryoxzel.com.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be unused and in the condition you received it, with tags and in its original packaging, and you'll need the receipt or proof of purchase.