Support

Shipping & Return

Fast, reliable & friendly — just the way your creativity deserves. Everything about how your order travels, and what happens if it isn't right.

1–3 day processing
Tracked delivery
30-day returns
Secure checkout

Shipping

How your order reaches you

We ship from two warehouses. Which one your parcel leaves from depends on the item, and we always show the matching estimate before you check out.

1–3 days

Order processing

Every order is picked, checked and packed within 1–3 business days, Monday to Friday, excluding public holidays.

3–5 / 7–12 days

Delivery after dispatch

US warehouse: 3–5 business days. China warehouse: 7–12 business days.

Free over $69.99

Free U.S. shipping

Standard U.S. shipping is free on orders over $69.99. Below that, the rate is calculated at checkout.

Which warehouse ships my order?

It depends on the product, and we never leave you guessing. Items fulfilled from our US warehouse show their delivery estimate on the product page and in your cart. Items fulfilled from our China warehouse don't show an estimate on the product page — you'll see it in the cart and on your order confirmation. Whichever it is, the estimate shown in your cart is the one that applies.

From our door to yours

Order received
We receive your order and start preparing it.
Processing
We carefully pack your items — 1–3 business days.
Shipped
Your parcel leaves the warehouse and a tracking number is emailed to you.
In transit
Your package travels to your address. Track it any time with the link in that email.
Delivered
It arrives safely at your doorstep.

Order tracking

Once shipped, you'll receive a tracking number by email so you can follow your order in real time. If tracking hasn't updated for more than 5 business days, email us and we'll open a trace with the carrier.

Shipping areas

We ship to the United States and selected international destinations. Duties and import taxes on international orders are set by the destination country and aren't included in the order total.

Returns & refunds

30 days, and a human on the other end

If something isn't right, tell us within 30 days of delivery. We'll send you a return authorisation and tell you exactly where to send it — please don't ship anything back before you have it.

Request a return authorisation
Email support@ryoxzel.com with your order number, and a photo if the item is damaged. We reply with an authorisation and the return address. Returns sent without authorisation can't be accepted.
Pack it up
Unused, in the condition you received it, with tags and in the original packaging, plus the receipt or proof of purchase.
Send it back
Use the address in your authorisation email. Keep the tracking number — we can't refund a parcel we never received.
We inspect it
We check the item as soon as it arrives and email you to confirm whether the refund is approved.
Refund issued
Approved refunds go back to your original payment method within 30 days of your return reaching our warehouse.

We accept returns when

The item is unused, with tags, in its original packaging
You have the receipt or proof of purchase
You request it within 30 days of delivery
The item arrived damaged, defective, or is not what you ordered
The wrong item was shipped

We can't accept returns for

Items damaged after delivery, where the condition prevents resale
Items returned without prior authorisation
Used, opened or assembled items
Customised or made-to-order items
Sale items and gift cards
Requests made more than 30 days after delivery

Who pays return shipping

Reason for the return	Return shipping	What we do
Damaged, defective or wrong item	We pay	We send you a prepaid return label and refund or replace the item.
Our error — wrong item, missing part	We pay	Prepaid label, then a refund or a replacement — whichever you prefer.
Changed your mind	You pay	We still authorise the return and refund the item once it arrives in resaleable condition.
Damaged after delivery, condition prevents resale	Not accepted	We can't take the item back or refund it. Email us — we'll look at the case with you.

Refunds

We email you as soon as we've inspected your return, then refund approved amounts to your original payment method within 30 days of your return reaching our warehouse. If more than 30 days have passed since we approved your refund, email support@ryoxzel.com.

Exchanges

The fastest way to get what you want is to return the item and place a new order — that way the replacement ships immediately instead of waiting for your parcel to arrive back with us.

Return address

USpeed JFK1200 Fuller Rd, Building C2-Dock 1Linden, Union, New Jersey 07036United States

Only send a parcel to this address after we've authorised your return. Include your order number inside the box. We can't accept or refund unauthorised returns.

FAQ

Questions we get most

Shipping and returns together, answered in one place.

How long does it take to process my order?

We process and ship orders within 1–3 business days, Monday to Friday, excluding public holidays.

Where do you ship from?

From two warehouses. Most items ship from our China warehouse; selected products ship from our US warehouse. The delivery estimate shown in your cart tells you which one your order is coming from.

Why can't I see a delivery estimate on some product pages?

We only publish a delivery window on the product page when the item ships from our US warehouse. For items shipped from China the estimate appears in your cart and on your order confirmation instead — we'd rather show you nothing than a number we can't stand behind.

Do you offer free shipping?

Yes — free standard U.S. shipping on orders over $69.99.

My tracking hasn't updated. What now?

Carrier scans can lag by a few days, especially on international legs. If there's been no movement for more than 5 business days, email support@ryoxzel.com with your order number and we'll open a trace with the carrier.

Can I change my shipping address?

If your order hasn't shipped yet, email us as soon as you can — we'll change it if we're able to. Once a parcel is in transit the address can't be changed, but the carrier can sometimes redirect it.

How do I start a return?

Email support@ryoxzel.com within 30 days of delivery. We'll send you a return authorisation and the return address. Please don't send anything back before you have the authorisation — we can't accept or refund unauthorised returns.

Who pays for return shipping?

If the item arrived damaged, is defective, or isn't what you ordered, we pay and send you a prepaid label. If you've changed your mind, you cover the return postage. Items damaged after delivery in a way that prevents resale can't be returned or refunded.

How long does a refund take?

Once your return arrives we inspect it and email you the outcome. Approved refunds are issued to your original payment method within 30 days of your return reaching our warehouse; banks can take a few extra days to post them. If more than 30 days have passed since approval, contact us.